Frequently asked questions

ABOUT THE BOX

WHAT IS INSIDE THE CURLY QUEEN KIT?


Inside the Curly Queen Kit is a surprise every season. We feature 6-10 full sized and sample sized products such as; natural, cruelty free curly girl approved hair products as well as hair accessories and tools to keep you looking like a Queen!




IS CURLY QUEEN KIT CURLY GIRL METHOD APPROVED?


YES! We strive to work with brands that only use natural, organic ingredients while staying away from products that have harsh chemicals, pharabens, and silicones.




DOES CURLY QUEEN KIT SHIP INTERNATIONAL?


Yes, Curly Queen Kit ships internationally but please beware, Shipping times may very and should take between 1-2 weeks to arrive from ship date. Shipping is a flate rate cost of $25 this does not include any other fees that may arrise from customs ect.




RETURNS & REFUNDS


Because of the set up of our subscription service we do NOT offer returns or refunds at this moment. In order to to cancel your subscription and not be charged you must cancel before the 11th of each month, before your auto renewall.




HOW CAN I CANCEL MY SUBSCRIPTION


IF YOU WISH TO CANCEL SIGN INTO YOUR CRATEJOY ACCOUNT AT WWW.CRATEJOY.COM GO TO SUBSCRIPTIONS SELECT CURLY QUEEN KIT CANCEL SUBSCRIPTION. If you have any problems trying to cancel feel free to reach out to us and we can manually cancel for you!




MY PACKAGE IS LOST OR STOLEN


Once an order has shipped, Curly Queen Kit is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. The customer must enter a safe and accurate address when entering their shipping address. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.





ORDER STATUS

I ORDERED THE BOX IN THE LAST OPENING BUT HAEN'T RECIEVED MY BOX. WHEN DO I RECIEVE MY BOX?


CURLY QUEEN KIT ships once per month, every month between the 5th and 10th. Once your kit ships you will recieve an email with the tracking information or you can check your order status by logging into your account. We ship via USPS and do not have signature pickup, so make sure you are sending your package somewhere secure.





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